Vehicle Finance Status Disclosure for Island Car Centre Limited

Frequently asked questions

Who are we?
Island Car Centre Limited, a dealership acting as a credit broker in arranging finance for vehicle
transactions.

Our registered office address is: Main Road, Rookley, Ventnor, PO383NG
England. Company registration no. 08754512.

Are we authorised to arrange finance for you?

Yes, we are authorised and regulated for credit-broking activities by the Financial Conduct Authority
(“FCA”). We are not a lender. Our FCA Firm Reference Number is 668851. For more information, please
visit the FCA website at: https://register.fca.org.uk/. Please note that business customers may not be
protected under the Consumer Credit Act 1974 or FCA rules.

What can we do to help finance your vehicle?

We can introduce you (whether direct or through a specialist credit broker) to a number of finance
companies (“funders”) who may be able to finance your transaction. There are other funders to which we
cannot introduce you which may also be able to offer you finance.

We will provide you with information and explanations about the finance products that may be available to
you and, where we recommend a product to you to you, we will ensure that this is based on the information
you

Give us about your needs and circumstances so that it is suitable for you. Finance is arranged subject to
status and terms and conditions. We cannot quarantee that we will be able to secure finance for you.

Can we give you independent financial advice?

We are not independent financial advisers and so are unable to provide you with independent financial advice.

Do you have to pay for our service?
No, you make no payment to us

But a funder or broker we work with may pay us for introducing you to them. Different funders/brokers may
pay us different amounts. [We will tell you how much we will be paid if you ask]

How will we use your information?

We will use your information to obtain quotes from funders and brokers to process finance applications
through them and we and/or they may also conduct a search of your record held with one or more credit
reference agencies.Credit checks may as a result appear on your credit file lodged by organisations with
whom you have not dealt directly. The personal information collected will also be shared with fraud
prevention agencies who will use it to prevent fraud and money laundering and to verify your identity. If
fraud is detected you could be refused certain services, finance or employment.

A full data protection notice/ privacy policy will be provided to you before we submit any application for finance on your behalf.

Commission Disclosure Statement

We are a credit broker and not a lender. We can introduce you to a limited number of lenders and their finance products. We are not an independent financial advisor. We may advise you on the products, subject to your personal circumstances, though you are not obliged to take our advice or recommendation.

We do not charge you a fee for our services. Whichever lender we introduce you to, we will typically receive commission from them (either a fixed fee or a fixed percentage of the amount you borrow). A customer may ask for commission disclosure at any time from our initial discussions through to the point when their agreement is set live.

For your reassurance, all of the lenders we work with could pay commission at different rates, but the commission we receive does not influence the interest rate you will pay. Our aim is to secure finance for you at the lowest interest rate you are eligible for from our panel of lenders.

What can you do if you wish to complain about our services or contact us?

If you wish to make a complaint, please contact us:

* By writing to us at Complaints, Main Road, Rookley, Ventnor, PO38 3NG
* By emailing sales@islandcarcentre.co.uk
* By Telephoning 01983 721125

If, after making a complaint to us you are still unhappy and feel the matter has not been resolved to your
satisfaction, please contact the Financial Ombudsman Service (“FOS” – www.financial-ombudsman.org.uk).
Please note that FOS may not be able to deal with complaints from business customers.

Further details about our complaints procedure and FOS are available on request

If you require further information, please contact us by telephoning the above number(s) or emailing us at
sales@islandcarcentre.co.uk, addressing your correspondence to Dan.